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Advancing reliability assessment of venue-reference social media data for enhanced domestic tourism development
- Vu, Huy Quan, Miah, Shah Jahan, Xia, Haiyang, Li, Gang, Muskat, Birgit, Law, Rob
The role of empathy in the service experience
- Tan, Adrian Heng Tsai, Muskat, Birgit, Johns, Raechel
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